Eligibility for Returns and Refunds

Cods Craft is committed to customer satisfaction. Refunds are issued for services not meeting the agreed-upon specifications as outlined in our comprehensive Service Level Agreement (SLA).

Requesting a Refund

Users must submit a detailed refund request within 07 days of the service delivery date. The request should include a thorough explanation of the issues encountered and any supporting documentation.

Refund Processing Time and Methods

Upon approval of a refund request, Cods Craft will process the refund within 05 to 07 working days. Processing times may vary based on the original payment method and the policies of relevant financial institutions.

Service Cancellation and Prorated Refunds

Users may cancel ongoing services, subject to the terms outlined in our cancellation policy. Prorated refunds for unused portions of prepaid services may be issued in accordance with our refund policy.

Dispute Resolution and Customer Satisfaction

In the event of a dispute regarding a refund, Cods Craft is committed to resolving issues promptly and fairly. Users are encouraged to contact our customer support team to discuss concerns and explore resolution options.

Modifications to the Refund Policy

Cods Craft reserves the right to modify this refund policy at any time. Users will be notified of any changes, and the updated policy will be made available on our website.